Effective October 7, 2026. These terms explain payment, renewal, cancellation, damage and pickup in plain English.

1. Who these terms cover

These terms apply to every rental from Walter Rental Works ("we"), 5801 US-18, Milwaukee, WI 53213, to the person or company that books ("you"). Your written quote plus these terms form the rental agreement.

2. Quotes and prices

Your quote lists the unit, rental length, delivery and pickup, servicing, any extra charges and sales tax. The quoted total is what you pay unless you change the order. We do not charge fuel surcharges, card fees, removal fees or admin fees. Prices on our website are starting prices; the written quote controls.

3. Rental periods

Event rentals cover 1 to 7 days with no mid-rental servicing. Jobsite and monthly rentals run in 28-day cycles from the delivery date, with one service visit per week included. Monthly rentals renew automatically every 28 days until you request pickup.

4. Payment

Event rentals are paid in full at booking. Monthly rentals pay each 28-day cycle on its start date with the card on file. Approved business accounts may pay by check on net-30 terms. We accept Visa, Mastercard, Discover and American Express with no card fee. There is no separate deposit.

5. Cancellation and changes

Cancel 24 hours or more before scheduled delivery for a full refund. Cancellations within 24 hours of delivery receive a refund minus a $50 trip charge. Same-day orders already dispatched are non-refundable. Date changes made 24 hours or more before delivery are free.

6. Ending a monthly rental and billing

Call or text (414) 392-3756 to request pickup. Billing stops on the day you request pickup, and the final partial 28-day cycle is charged by the week. We collect the unit within 1 to 2 business days.

7. Delivery, placement and access

You choose a level, firm spot reachable by our truck and confirm you have the right to place a unit there. You are responsible for any street or right-of-way permit unless we agree in writing to obtain it. If the driver cannot reach the spot or the site is blocked, a $50 trip charge applies and we reschedule. We are not responsible for normal wear to lawns, driveways or pavers along the delivery path; tell us about sprinkler heads, septic lids or soft ground before delivery.

8. Servicing

We service rentals longer than 7 days once a week. Extra service visits are $65 each. If the unit cannot be reached on a service day (locked gate, snow, blocked path), the visit is rescheduled and is not credited.

9. Damage, loss and misuse

Units stay our property. You are responsible for loss, theft, fire, vandalism, graffiti and damage beyond normal use, billed at repair or replacement cost. Do not move units with waste in them, put hazardous materials, paint, concrete or trash in the tank, or tip units. A cleanup charge applies if the tank contains prohibited materials.

10. Weather and delays

Snow, ice, flooding, spring road weight limits and unsafe conditions can delay deliveries, service and pickups. We notify you and reschedule at the earliest safe time; these delays do not create added charges.

11. Limitation of liability

Our liability for any claim related to a rental is limited to the amount you paid for that rental. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited under Wisconsin law.

12. Contact

Questions about these terms: call (414) 392-3756, Monday–Saturday 7 a.m.–7 p.m., or write to Walter Rental Works, 5801 US-18, Milwaukee, WI 53213.

Rental Terms & Cancellation Policy